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A professional development program for

Ops and Admin professionals. 

Learn a repeatable process that will become the best tool in your toolbox! Clear out the noise of disorganization, and learn how to build clear and effective business systems that support all the teams you serve!

Do you feel sick and tired of:

  • Feeling like you are playing catch-up, all the time

  • Working with broken and ineffective systems and processes and having no idea where to start to improve them

  • Being the only one who knows how things are done and dealing with endless questions from your colleagues

  • Never knowing where anything is stored, or who is working on what, or the version of the file you should be working in

You are not alone! I have seen this scenario time and time again!

Before working with me, my clients had operations that were ad hoc at best and deeply siloed across teams, the organisation files were disorganized, and there was no single source of truth or standard way to do things. Let alone any direction or support for someone like you. 

After implementing my proven process they now have standardized, clear, and effective systems that limit manual data entry, promote collaboration, and embed data visibility and accessibility across their entire organisation! 

And now you can learn how to use my process to create a more efficient and effective way of working! 


This 6 week operations improvement intensive will teach you the

Stop Using Spreadsheet Method.

A step-by-step process that can be applied over and over again to ensure that you:

  • Stop playing catch-up and start being proactive

  • Feel confident that you can find solutions to any operations challenge 

  • And build-in best practices that will save you time ...and your sanity!

This course is for you if:

  • You want to shine as an operations or administrative professional

  • You want to learn how to implement clear and effective business systems

  • You want to spend less time building reports 

  • You want to create a single source of truth for your organisation

  • You want to feel confident that you can provide timely and effective support and excel at your job!

The Stop Using Spreadsheet Method will help you even if:
  • You are completely new to business systems and operations

  • You are an operations vet with years of experience

  • You feel too overwhelmed to take on anything new

  • You feel like your are not tech-savvy enough!

What people are Saying

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Jocelyn Macdougall

Strategist, Facilitator, Convener

What's Included

  • Options for all learning types:

    • 5 hands-on intensive modules 

    • 8 SUS Method video lessons

    • Fillable workbook with applicable exercises

    • Weekly live Q&A

    • Dedicated Slack Mastermind Group for ongoing support and feedback


Bonus #1 - Systems Thinking 101

2 Lesson mini-course that teaches you how to create a roadmap to better organisation and discover the key bottlenecks that are slowing you down.

Bonus #2- Software Research 101

2 lesson mini-course + Pre-built decision matrix to learn how to stay on track and get the most out of the time you spend evaluating alternative software solutions.

Bonus #3 - Project Management Tips and Tricks 

Quick tips about what to look for in a project management tool as well as some project management best practices.


Total Value: $4275

Optional Extra Support


Exclusive Group Coaching Option 

  • 6 1hr group coaching session so you can ask your questions and receive direct feedback on action items for each module - Google Meet

  • Private Mastermind Group for each cohort to stay on track and accountable, and receive further feedback & support from your peers - Slack

  • 6 1hr chat based "Office Hours" - Slack

Value: $3000

Program + Group Coaching Value: $7725

Your Investment:

Independent Study Option (includes weekly Q&A)- $500

Program + Group Coaching - $1000

Program Details

Module 1 - Discover

This module will help you to define the what, why, and how of what you need, so you can find the right tools and create the right processes for the needs of your organisation.

Module 4 - implement

Many things can go wrong when you implement new software and processes. This module will teach you best practices for how to make any implementation as smooth as possible.

Module 2 - research

It is easy to be overwhelmed when researching options. This module will teach you how to stay focused and contained as you review the 1000s of potential options available.

Module 5 - Refine

Nothing is perfect the first time you try it! This module will take you through my process for how best to review and refine your processes.  

Module 3 - Design

Software is made to serve as many people as possible. This module will teach you how to define how you will use it to best serve your unique needs. 

Feedback & Support

This program includes a weekly live Q&A with me where you can get help if you are stuck, ask any burning questions and dig deeper with me!

Do you have Payment Plans Available?
Yes! Simply select "Afterpay" as your payment method at checkout to spread it out across 4 payments.
Can I ask my employer to pay for this?
Absolutely. If you have to manage the administration or operations for your job, this program will give you the tools you need to thrive in your role! And at $1000, it fits nicely into most professional development budgets. Send your boss a short email today asking to be reimbursed for the cost. Need a little help with the email? Here’s an example I put together for you.
Can I send someone from my staff to attend?
YES! This program is an excellent professional development opportunity for folks on your operations and admin teams!
Is this program a fit for solopreneurs?
Much of the material is directed to folks who work with teams. However, the SUS Method, concepts and acivites are all still applicable to solo shops!
How long do I have to complete the course?
You will have access to the course materials for as long as I have this program available, including all updates! There will be weekly live Q&A webinars for everyone which will run for 6 weeks after the course launch. Replays will be posted within 24hrs.
How much effort per week will this program require?
This will depend on how much you want to change in your current operations as once! You will identify many areas for improvement in the first step of this program and it is up to you what you plan to focus on first! The beauty of this program is you will learn the repeatable process of the SUS Method that can be applied time and time again! That all said, you should have no problem working through this program for one small part of your operations in 6 weeks if you dedicate 2-4hrs per week!
What if I need more support? 
Ensure Your Success With Group Coaching! Group coaching is an excellent way to ensure your success as you work through this course material! join me and up to 7 other people in weekly live video calls to work through your specific challenges and celebrate your successes. These intimate sessions are full of extra tips, tricks, and resources that are customized to the specific needs of your group!
What if I can't make it to the live component?
The weekly live Q&A will be posted to the learning platform within 24hrs! 
Will I get feedback on my work?
Yes! For 6 weeks after the course starts I will be available for a live Q&A webinar to answer questions and give feedback on your process. 
What if I am unhappy with the program?
You can request a full refund if you have been working through the course material and are still unhappy up to 30 days after the course start date. 



Hi! I'm Rachel Flood!

I've been in the business of designing and redesigning businesses, agencies, and organisations for over 20 years and I want to help YOU to finally get ahead on your never ending to do list! 

I created this program to help operations and admin professionals, business owners, arts administrators, and other folks who love getting sh!t done, to get it done faster and easier!

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Next Enrollment Fall 2023

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